Friday, December 19, 2008

Bellboy (not Hellboy)

I became a bellboy one day two weeks ago. The actual bellboy was busy with other guests and there was only one receptionist at the front desk. Onena (pronounced wanna), the receptionist, called me that she needed somebody from sales department to “assist” guest with their luggages.

She looked very busy, and decided to rush to our office. “Mo, can you please assist our guests at the lobby?”

“Are they long term or transient?” I asked detail.

“No, they are check-in,” Onena replied.

“Then..?”

“You know, I am the only one here and I am checking-in other guests and William is with other guests, upstairs. I already check-in the guests in the system and they are waiting for somebody to carry the luggage” she explained quickly.

“If I am free, I will do it. Please, Mo…” she asked.
“Wow, you mean you want me to be a bellboy?”

“Please..,” she was bagging

Only need one second, then I decided to rush to the lobby. I saw people moving around, there was only Onena standing behind reception desk, busy with Opera and there was a group of Saudis flocked right her eyes.

“Onena, where is the guests,” I asked.

“Please, this way,” she pointed me to a family who was sitting down at one of the sofas at the lobby.

They are Saudis, I guess. They are family, a parent with two kids. The father gave me his car key and told me to take the luggages from his car. I went out and trying to press the key. After couple times of pressing the unlock button and pointing it to some cars, I found a vey fancy car blinked its light. Sound like zeed…zeed, very quick.

Wow, a fancy car…
I did not realize that the father was following me until he showed me how to open the trunk when I experience difficulty to open that big ranger car. It is a really big, I guess it’s hammer or something like that.

I pull the bag, and lift it and carry to the lobby. Onena told me the room was 1073. Or 1-07-3 means... tower 1, floor 7, apartment number 3.

I brought them to the tower one and going inside to the elevator. They didn’t talk much, until I started greeting and talking with them, the kids were so cute. They were quite impressed with my spoken Arabic. You know, my English is not good and my Arabic is terrible, what a perfect combination, hahaha….

Then we reached the 7th floor. I pleased and directed them to the apartment, opened the door and left the luggages at the living area. And as usual, as a sales person I automatically explained the facilities, blah… blah… blah… I did not realized that I was a bellboy at that time, until we had a handshake and I found 5 Saudi Riyals at my palm.

I was so surprised… wow, he tips me..!

I suddenly remembered on our spirit to sales basic no 1 “Even the GM has to pick up the phone” then I told myself…. Alright, I have also spirit to serve of mine… “Even a salesperson has to be a bellboy…” At your service...!

4 comments:

devari said...

agh hehehe, its called team work I guess.
and ow using Opera too? thats cool. sounds that Opera is everywhere :)

me too, sometimes I am a bellboy, a concierge agent, a receptionist, an IT support, a bartender heheh but only pinacolada :)
I called it 'serabutan' way
:)

trancepass said...

Yeah, Fidelio and Opera are dominating the market. They are under one company apparently...

Yup, I agree with Serabut way, and lets make it team work... for one vision, one destination, one goal..

prestylarasati said...

what a kind...
^_^

trancepass said...

@prestylarasati,

thanks for your visit...